Legal

Privacy Policy

How we collect, use and protect your information at Reap SmartERP.

This Privacy Policy describes how REAPSMART PRIVATE LIMITED ("Reap SmartERP", "we", "us" or "our"), a company incorporated in India with its registered office at 0-1-18, 1st Street, Rajagopala Puram, Near Ramalayam Temple, Naidupet, Andhra Pradesh – 500016, collects, uses, stores, discloses and protects your information when you visit our website or use the Reap SmartERP platform (the "Services").

This policy is published in accordance with the Information Technology Act, 2000, the rules made thereunder, and the Digital Personal Data Protection Act, 2023. By using our Services, you consent to the practices described here.

1Information we collect

Information you provide

Enquiry & demo data: your name, company/brand name, business email, phone number and the plan you are interested in, submitted via our forms.
Account data: details required to create and administer your account, including billing contact information.
Business data: the financial, transactional, inventory, customer and vendor records you choose to store in the platform.

Information collected automatically

Device and connection information such as IP address, browser type, operating system and access timestamps.
Usage data describing how you interact with our website and product, collected through cookies and similar technologies.

2How we use your information

To respond to demo requests and enquiries, and to set up and operate your account.
To provide, maintain, secure and improve the Services.
To send service-related and, where permitted, relevant product communications.
To process payments and prevent fraud.
To comply with applicable legal, tax, accounting and regulatory obligations in India.

3Legal basis for processing

We process personal data on the basis of your consent, the performance of a contract with you, our legitimate business interests, and to comply with our legal obligations.

4How we protect your data

We apply reasonable security practices and procedures, including encryption of data in transit (TLS) and at rest, role-based access controls, network safeguards and continuous backups. While no method of transmission or storage is completely secure, we work diligently to protect your information against unauthorised access, alteration, disclosure or destruction.

5Sharing and disclosure

We do not sell your personal data. We may share information with:

Service providers who help us operate the Services (for example, cloud hosting, payment processing and email delivery), bound by confidentiality and data-protection obligations.
Authorities where disclosure is required by law, regulation, legal process or a governmental request.
Successors in the event of a merger, acquisition or reorganisation, subject to this policy.

6Data retention

We retain your information for as long as your account is active and as required to provide the Services, comply with our legal obligations, resolve disputes and enforce our agreements. When data is no longer required, we securely delete or anonymise it.

7Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, withdraw consent, or object to certain processing. You may also opt out of marketing communications at any time. To exercise these rights, email us at support@reapsmart.in.

8Cookies

We use cookies and similar technologies to keep the website functioning, remember your preferences and understand usage so we can improve the experience. You can control or disable cookies through your browser settings, though some features may not work as intended.

9Data location

Your data is hosted on secure cloud infrastructure with India data-residency considerations. Where data is processed by service providers outside India, we take steps to ensure an adequate level of protection.

10Children

Our Services are intended for businesses and are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

11Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

12Grievance Officer & contact

For any questions, requests or complaints regarding this policy or your personal data, please contact our Grievance Officer at support@reapsmart.in, or write to us at REAPSMART PRIVATE LIMITED, 0-1-18, 1st Street, Rajagopala Puram, Near Ramalayam Temple, Naidupet, Andhra Pradesh – 500016. We aim to acknowledge grievances within a reasonable time as required under applicable law.